Member Experience

FRONT DESK & MEMBER EXPERIENCES ASSOCIATE:

As our Front Desk & Member Experience Associate, you are a part of a superstar team, a group of individuals that have the ability to inspire, motivate, and invigorate our members. A strong personality is a must, as you will have the freedom to leave your own unique influence on our members experiences.

You will work our front-of-house business operations at either our Yaletown or Kitsilano locations, and directly support our amazing members, management team, and instructors on a daily basis.

KEY RESPONSIBILITIES:

  • Provide an exceptional member experience.
  • Be the happy, enthusiastic and well educated first point of contact that our members (and potential members) experience when they arrive in-person, call, email, DM, etc.
  • Fully understand and be able to articulate the “what, why and how” of our company philosophy, values, systems and protocols.
  • Manage all front desk administrative operations such as member check ins, class bookings, package inquiries, merchandise sales, vendors, etc.
  • Help drive member sales, promotion roll outs, member & lead follow ups, and oversee our social media.
  • Help with member tours and explain what to expect out of their Kommunity experience.
  • Oversee and help manage the class schedule with our management team.
  • Hold instructors accountable to following our systems and protocols and ensure they fulfill their class administrative responsibilities.
  • Help maintain overall gym cleanliness and organization, towels, etc.
  • Assist with opening and closing procedures depending on schedule for the day.

THE IDEAL CANDIDATE:

  • Passionate about health and fitness and willing to jump into our “Kommunity” with 2 feet.
  • Experience working in fitness industry.
  • Detail-oriented worker who takes pride in accuracy.
  • Demonstrates impeccable time management skills.
  • Take pride in a clean, professional, and polished appearance.
  • Adept at multitasking and has exceptional written communication skills.
  • Has a positive outlook and attitude.
  • Has an engaging, outgoing and confident personality.
  • Strong communication skills (body language, vocal tone, and written and verbal).
  • Leads by example, and always acts as a team player.
  • Strong sense of personal accountability and an openness to full-circle constructive feedback.
  • Values giving back to the community and helping others.
  • Has some experience in social media content creation and posting.
  • Has some basic skills in photography, graphic design and videography.

THE REQUIREMENTS:

  • Be physically active and clearly embrace health and fitness.
  • Be flexible to work mornings, evenings, and weekends.
  • Minimum of 2 years customer service related experience, ideally in fitness industry.
  • Minimum of 2 years of general office/admin experience.
  • Can effectively work individually and in a team environment.
  • Ability to multitask and meet tight deadlines.
  • Strong organizational and administrative/clerical skills.
  • A familiarity with group fitness, group fitness apps, Mariana Tek, Slack, Google Suite, Excel, etc.
  • A familiarity with social platforms (Instagram, Meta, X, Tik Tok, YouTube etc.).
  • Ability to understand and follow directions with minimal supervision or follow-up.

THE PERKS:

  • Starting opportunity for either Part-Time (15-20 hrs/week) or Full-Time (25-30 hrs/week).
  • Starting rate $20/hour (depending on experience).
  • Opportunities for hourly pay increases (based on performance / not tenure) after probation.
  • Unlimited Kommunity Fitness classes per week.
  • Receive support and 360-accountability from an incredible community of health and fitness colleagues.
  • Be one of the first to join our brand new concept!

TO APPLY:

  • Email your cover letter and resume to our HQ email: yaletown@kommunityfitness.com
  • Please indicate if you are applying to work at our Yaletown (1296 Homer St.) or Kitsilano (2020 Arbutus St.) locations, or both!

*We welcome and thank all applicants for their interest. However, only those selected for an interview will be contacted.