Member Experience

As our Front Desk / Member Experience Manager, you are a part of a superstar team, a group of individuals that have the ability to inspire, motivate, and invigorate our members. A strong personality is a must, as you will have the freedom to leave your own unique influence on the member experience.

You will work our front-of-house business operations and directly support our members, our GM and Instructors on a daily basis.



  • Provide an exceptional member experience.
  • Be the happy, enthusiastic and well educated first point of contact that our members (and potential members) experience when they arrive in-person, call, email, DM, etc.
  • Fully understand and be able to articulate the “what, why and how” of our company philosophy, values, systems and protocols.
  • Manage all front desk administrative operations such as member check ins, class bookings, package inquiries, merchandise sales, vendors, etc.
  • Help drive member sales, promotion roll outs, member & lead follow ups, and potentially oversee our social media.
  • Help with member tours and explain what to expect out of their Kommunity experience.
  • Oversee and help manage the class schedule with our GM.
  • Oversee and help manage our part time front desk teammates who work evenings and weekends.
  • Hold instructors accountable to following our systems and protocols and ensure they fulfill their class administrative responsibilities.
  • Help maintain overall gym cleanliness and organization, towels, etc.
  • Assist with opening and closing procedures depending on schedule for the day.

Note – this is a brand new role and thus responsibilities will always be evolving



  • Passionate about health and fitness and willing to jump into our “Kommunity” with 2 feet
  • Detail-oriented worker who takes pride in accuracy
  • Demonstrates impeccable time management skills
  • Adept at multitasking and has exceptional written communication skills
  • Has a positive outlook and attitude
  • Has an engaging, outgoing and confident personality
  • Strong communication skills (body language, vocal tone, and written and verbal)
  • Leads by example, and always acts as a team player
  • Strong sense of personal accountability and an openness to full-circle feedback
  • Values giving back to the community and helping others



  • Be physically active and clearly embrace health and fitness
  • Be flexible to work on weekends when needed
  • Minimum of 2 years customer service related experience
  • Minimum of 2 years of general office experience
  • Can effectively work individually and in a team environment
  • Ability to multitask and meet tight deadlines
  • Strong organizational and administrative/clerical skills
  • A familiarity with group fitness, group fitness apps, Mariana Tek, Slack, Google Suite, Excel, etc
  • A familiarity with social platforms (Instagram, Meta, X, Tik Tok, YouTube etc.)
  • Ability to understand and follow directions with minimal supervision or follow-up



  • Starting opportunity for 25-30 hrs a week
  • Starting rate range of $20-25/hour (depending on experience)
  • Opportunities for hourly pay increases (based on performance / not tenure) after probation
  • Bonus opportunities
  • Unlimited Kommunity classes per week
  • Vacation pay
  • Receive support and 360-accountability from an incredible community of health and fitness colleagues, with comprehensive continuing education and mentorship programs
  • Giving back to our community through charity efforts throughout the year.
  • Be one of the first to join our brand new concept!